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An air lock occurs when air gets stuck in the plumbing lines of your hot tub. Call us at (425) 485-6059. The issue with the panels is correctly outlined as a warranty issue. They are a subsidiary of the larger LPI International, which comes out of Tennessee. I submitted another warranty claim about the magnets, the stereo not working, and several of the lights not working, in addition to still not having the replacement enclosure parts. Read about common Hot Tub high limit switch problems and their solutions at Aqua Living Stores. Oct 30, 2018. But beyond the pleasure of soaking, these spas offer real health benefits. Probably due to illegal aliens working there with no leadership. I was initially told that I was not operating it correctly until I informed them that the actual audio system was not installed. This revolutionary invention allows you to control the temperature of your spa in any type of weather and any type of climate. The technician then noticed that the cover is damaged/warped and the 3/4 - 1" gap in the center where the cover meets cannot be resolved. Aqua Living Factory Outlets LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. So you better learn to work on it. There was another air diverter for the lounger that was broken upon delivery but all of a sudden started working after a week or so. Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Your cancellation was approved. SOLD MAY 2, 2022. You can improve your life with calming hydrotheraphy for pain and stress relief. He found a wire was not connected at the factory. WePlay Esports is a tournament organizer which combines the best practices of esports and entertainment. I financed it to be sure it wasnt a scam and the first payment is due October 5th 2020 or in about 13 days but I still havent got my purchase. The smaller footprint of four-person hot tubs means you can fit it in places you just cant fit some of our, Want to enjoy the luxury of your own hot tub, without taking up any more space than you need to? Easy, done. lpi aqua living. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Sincerely. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. All Rights Reserved. This was built, shipped to the store and then delivered to my house on 10/30/22. Relaxing massages and hot water therapy are the best options for the person who has experienced stresses and strains throughout the day or week. Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. I spoke with Tonya in Johnson City in early October and she stated she would take care of it and let me know when the panel will be repaired. When a technician was assigned to adjust the cover, he loosened the bolts and the cover fell about an inch or more down onto the tub. $350,000 Last Sold Price. SWIM SERIES The official groundbreaking for the Bristol Senior-Community Center in Bristol was held today, Monday, June 6th at 101 South Labelle Avenue with various county officials and residents on hand. Sometimes less is sometimes more, and hot tubs are no exception. Spa Pillows are one of the simplest parts of the system to maintain. When I followed up again. Even the smallest cracks and scratches in your hot tub can compromise its safety, comfort and performance. This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. This tub is clearly a lemon that is costing me a fortune in electricity and has numerous failed components and issues from the factory. Learn how to avoid this issue and quickly fix it if it does occur. I purchased a tanning bed in 2017 for 2300.00. After all, eight-person hot tubs may look impressive, but for those who dont need them they can be unnecessary and difficult to maintain. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. How do you choose the best hot tub for back pain? I have never been lied to so often by so many people in my life. I wrote LPI,INC on this invoice. Filters are an essential part of keeping your hot tub water clear and pleasant. Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. Im in Colorado and order a spa last year. Terrible quality control and customer service. Being able to chat with other residents becomes an important part of many peoples . The cover was so misaligned that i can see through the center into the tub. I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. When I contacted the dealer I was referred to lpi directly. I called the company 12 times to have this resolved. Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and its now September 22 and dont have a hot tub yet. I just want my money back. Idaho Child Custody: The Right Evidence & Winning Your Case. Jusben Engineers is a major B-BBEE engineering, construction, and maintenance contractor, delivering complex projects in the power, oil & gas, building, infrastructure and resources sectors in South Africa, Africa, and the Middle East. The outlet brand was recently rebranded from the RecDirect Factory Outlet name, though they have continued to sell many of the same spa models, including the Dr . Ft. 3914 Desert Zinnia Ct, Manvel, TX 77578. Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. Through a series of four on-demand courses and two live-virtual events, attendees can learn the necessary leadership and management skills needed to elevate their career. At Aqua Living Factory Outlets 0ur spas introduce new levels of comfort and relaxation into your life. LPI is also moving away from dealer-based sales and going customer-direct. Based on published estimates, we believe that there are approximately 42,000 patients in the United States and 67,000 patients in Europe living with WAIHA. BBB Business Profiles are subject to change at any time. All products are proudly made in the USA. We did not receive the hot tub. Im feeling scammed as I paid for mine already, too! We are proud to provide American Made quality hot tubs. Now it's almost December and after nearly weekly phone calls to LPI, we still have no panel despite being told by several LPI reps (including ******* & *******) that it was sitting in their shipping dept w/****. Its not the fault of the distributor if they cant get product. Home; Shops; About Us; Contact; Careers; Service Request; LPI Inc. builds our entire line of products from our 320,000 square . Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next Click on an image below to learn more about the product. We are the largest hot tub retailer in the . Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! Here well look at the reasons a leak might occur and what you can do to stop it. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. Beat local competitors. ***** and **** I ordered it July 15th. One speaker doesn't work, the subwoofer doesn't work, 3 screws in the access panel were snapped off into the framing, a corner seat air diverter doesn't work and the startup kit i was provided was opened and chemicals and test strips used. Upon receiving it home and after the installation I realized that what I purchased is not what I received. The decision to end our domestic dealer programs was an extremely tough one. Then a seal broke and I called and they just wanted to tell me that I was out of warranty. We've got 5 unique Valentine's Day hot tub and spa experiences that will make this and all the years after a day to remember. This has incurred a significant cost as well as we should not have to be adding water every week. Without a doubt I will never purchase anything from this company ever again. LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. Here well discuss common problems and how to address them. They are owned by Watkins Wellness. Have u received your hot tub yet??? The solution? 04/22/2022. The reason for the change remains uncertain, however, the brands they market have remained the same. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. Because they are built cheap. . She made sure I got everything I needed and made sure I understood how to care for my G-2 Tranquility Spa. Its purpose is to strengthen the They are on Craigslist in my market. I am beyond pleased with all of them and will continue to use no one but them in the future. Evergreen Place is an assisted living facility in Brockport, NY. Here, well show you three incredible luxury, Looking for the best two person hot tubs & spas? On sale for only $4699! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. BBB's information on this company is being updated, and no report is available at this time. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. I had very similar situation. Purchasing a spa from this company is the single worst house-related decision I have ever made. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. I purchased a hot tub from LPI/AquaLiving in June 2021 with a delivery date of Sep 2021. DO NOT BUY FROM LPI INC!!! I went to the lpi website to file a service request and discovered the website was down. I call the factory and they gave me regional representative I ask to trade up to a current model yup another $1000. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. The tub is clearly a lemon and a consumer product claim attorney agrees. Re: Curious about LPI / Aqua Living / Dr Wellness. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. Read about when and how to maintain the jets of your hot tub. Jets are one of the best parts of the hot tub. As of 1-15-2023 the website is still down. 4.71 out of 5. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Furinno Pelli Cubic Storage Cabinet , great for storing and displaying items such as artworks, toys, books, folding clothes or other household necessities. We appreciate the opportunities they have provided us and trust in our hot tubs. After going home, we did research on LPI, INC and found that they were not a reputable company. for staying informed and competitive in the hot tub market. We purchased an aqua living spa November 2021. September 6, 2021 LPi. So it's mickey moused back together. Upon delivery we found the tub was missing the glass balls, filters, and headrests that went to the hot tub. In addition, my balance increases monthly and is now showing 3200.00. I use the hot tub once a week. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. Catalina got bought up by LPI in the last year. A solution has been advised and implemented, with a contingency if it does not resolve. Gary was great with information and able to answer all our questions without any pressure. He then sent me a message saying hes canceling the order. Aqua Living Factory Outlets. Aqua Living is looking for a competent Inventory . Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. View David Hatley's business profile as Chief Executive Officer at LPI. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. A representative from the company will contact the customer, today, to discuss alternative options. To The Trade. Rodney Carr, Chairperson for the Town of Bristol Improvement Board, told the gathering the building is being made possible through various, generous . So he came out again. Our new hot tub pergola is perfect for anyone who wants to enjoy their hot tub in style, and with complete control over their privacy. The overall objective of the IGAD LPI is to enhance the contribution of the livestock sector to sustainable food security and poverty reduction in the IGAD region. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. Fortunately, we are blessed to be on the right side of what this has done in our industry. Now they said in August. There are, Aqua Living2023-02-07T10:43:14-05:00February 6th, 2023|Comments Off on Best Spas and Hot Tub for Back Pain. They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas . Then an estimated completion date of June 26. The only paperwork we got from LPI,INC said SPA INVOICE with no number but it does have a Serial #181983. The screws they use are not suited for the elements. But Aqua Living and thus far the company that supplies Marty called LPI, have not supported the warranty or been responsive or professional from the start. Its a good question! Caldera is not part of LPI at all. Turbo Seat Technology - at least 2 seats have the same or better jet pressure than a 220V spa. If you have a dog, youre probably used to them going everywhere with you. We were in contact with ******* ********** who begged us to not got to the BBB, however since we decided to work with her she has since blown us off. After roughly 6 months I finally received the filters and enclosure panel, and a repairman was sent out to diagnose the stereo. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Well guess what it did and a lot. Click on an image below to learn more about the product. Prior to the pandemic and the agreement for the current drafting amount, the account was behind. We accept payment through Paypal ONLY, the fastest and safest way. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Dig through our best stories from the magazine, all sorted by category for easy surfing. Withdetailed information on each of the hot tubs,you will discover new features and what to look for when picking out your dream spa. We look forward to helping you achieve the lifestyle of comfort that you crave. Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers, he says. We are the largest hot tub retailer in the United States with over 50 locations across the country and offer financing options for many of our spa products. We ordered in may its now October we are still getting the run around n feel like we may have been scammed. After seeing their 1 star review rating I have to say that is too high. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63.